OYI Right Interactions Practice Test – All Questions

Browse all practice questions for the OYI Right Interactions Practice Test. Search by topic, open any question and review its full explanation, then test yourself in the practice quiz.

Start practice test Flash cards

Bias in interactions: what it is and why fairness matters in communicationWhat is bias in interactions and why should it be avoided?How to correct misinformation without disrespect: calm facts, credible sources, and collaborationHow should you correct misinformation without disrespect?In a post-incident talk, the first step is choosing the locationIn the post-incident conversation framework, which step is defined as choosing a location?Rewards can motivate or insult depending on whether they feel deservedWhich of the following statements about whether a reward is motivating or insulting is true?Understanding data minimization in standard intake for right-interactions: what to collect and whyWhich information is appropriate to collect during a standard right-interactions intake?

More practice questions

These questions are part of the practice quiz. Start practicing

How can you verify a user’s identity safely?
Which statement correctly contrasts tangible rewards with praise?
Which statement best describes explicit consent documentation?
What does YES stand for?
Why is consent important when moving a conversation across channels?
Which action is part of the 'make the right action' SMART skill?
Why is verbal intervention considered level one in the response model?
If you are unsure about which boundary to set, what is the best course of action?
Which training elements sustain high-quality right interactions?
Which resistance type involves overt, hostile attacking movements with or without weapon with apparent intent and ability to cause death or great bodily harm to staff, self, or other youth?
According to the guidelines, what should you avoid doing during a crisis?
When you identify imminent danger in a conversation, which action is most appropriate?
Which ADAPT step is specifically about planning simple steps the youth can use in the future?
What is the purpose of Summaries in OARS?
Which guideline emphasizes confirming acceptance of the youth's feelings?
Which guideline advises against downplaying the youth's feelings?
In ADAPT, what does P stand for?
In ADAPT, what does T stand for?
How can you promote equity in right interactions?
Behavior management primarily aims to ...
What is the outcome of engaging in a power struggle?
Avoidance of accountability within a team leads to which outcome?
In non-verbal communication, which element includes body posture and space around the person?
How should you respond to non-consensual or coerced interactions?
How should you handle errors in assistance?
What is the GUIDE framework used for?
In the communication process, which term refers to the response to the sender's message?
In the crisis development model, which phase involves staff intervening to de-escalate conflict and address contributing feelings and unmet needs?
Which option is not part of the IDES framework?
What is the difference between need-to-know and nice-to-know information?
Rewards do not have to be tangible.
What is the definition of Dignity?
Which of the following is NOT recommended when dealing with an agitated youth?
What does 'confronting' refer to in this material?
In Maslow's hierarchy, what is the second level?
What is a recommended approach when there is conflicting information from multiple sources and no consensus?
Under what condition may mechanical restraints be used when a youth displays passive resistance?
Protecting privacy in interactions primarily supports which outcome?
What characterizes a reward in terms of recognition?
What does Prompting refer to in this framework?
Active listening includes which of the following?
Which best defines a reward in the workplace or learning context?
When correcting misinformation, what steps are recommended?
Which type of resistance involves the youth physically refusing?
In Maslow's hierarchy, which level is number 3?
Which type of resistance is 'overly, hostile, attacking movements that may cause bodily injury to themselves, staff, or other youth'?
Which of the following best represents TACOS as described in verbal de-escalation?
Which is NOT a verbal de-escalation DON'T?
When information is to be used for a new purpose, which approach is correct?
Why is timestamping interactions important?
What should you do when calling for help and setting limits?
Which dysfunction is described as avoidance of accountability?
In de-escalation, how should staff treat roles?
Which elements does right interaction primarily require in professional settings?
In the post-incident conversation framework ADAPT, which step involves Discussing feelings and what happened?
Behavior management is defined as ...
Which statement about the tangibility of rewards is true?
Which statement best defines a reward?
In OARS, what does the A stand for and what does it do?
If a user requests information that requires authorization, what is the correct course of action?
Which of the following constitutes a common red flag that requires escalation?
Why is explicit consent preferred over implicit consent?
Which guideline suggests paraphrasing statements to capture feelings?
What is the YES framework designed to do?
Which behavior is associated with fear of conflict in a team?
What does proxemics refer to in interpersonal communication?
Which statement about the scope of practice is true?
Which statement differentiates listening from hearing?
What is explicit vs implicit consent?
Which statement best reflects the purpose of confidentiality in professional interactions?
Which of the following is a guideline from body language when dealing with an agitated youth?
What level should always be used first among levels of response?
Which best describes the purpose of behavior management?
If a user asks for restricted internal policy details, what is the best approach?
How should you handle a request that conflicts with policy?
Which guideline involves noticing nonverbal cues and behaviors to understand feelings?
How can you support users who are not tech-savvy?
A reward can be ...
Interventions at the highest level are allowed when the youth has initiated what, and what must be present?
Which type of resistance is described as a youth verbally refusing?
Remember- DIGNITY AND RESPECT ARE NOT THE SAME. Are dignity and respect the same thing?
Which statement about probing is correct?
Which statement about de-identification is accurate?
Why is avoiding assumptions about a user’s preferences important?
Which of the following is not one of Maslow's five levels listed in the material?
Which statement reflects the key factor in personal wellness for maintaining behavior?
Which action reflects setting clear, measurable goals for behavioral improvement?
How should you respond when a user corrects you?
What is de-identification in data handling?
How should you respond to compensation or apology request?
Which sequence best de-escalates a tense conversation while maintaining boundaries?
Which statement about ethical use of rewards is most accurate?
How should you respond to suicidal ideation?
Maslow's hierarchy of needs states that which needs take highest priority and nothing else matters until these needs are met?
Which statement best describes true rewards?
How should you respond to an angry but non-threatening user?
How should nonverbal cues be used in right interactions?
Which of the following best describes the Transition step?
What is the role of following up after providing information you promise to find?
Which option helps stay focused on resolving the issue?
Which of the following is a symptom of absence of trust in a team?
How can accessibility be ensured during interactions?
In OARS, what does the O stand for and what does it encourage?
How is respect defined?
How should you address perceived disrespect?
What is respectful disagreement and how should it be managed?
What is confidentiality and why is it critical in right interactions?
How should you respond to requests for restricted internal policies?
What steps should you take if you suspect a safety risk?
How should you respond when a user corrects your guidance and you need to adjust the course?
Which is NOT part of maintaining the right attitude in SMART skills?
Which of the following is a factor in non-verbal communication?
How should you handle a request to disclose someone else’s information?
What is the purpose of PROBING?
How should you be transparent about your limitations?
Rewards should be ...?
Which phase occurs after the crisis to check if stress levels have returned to normal?
In applying rewards, the most appropriate practice is to ensure that rewards are:
Why is accessibility training included in ongoing training for right interactions?
Trauma is defined as the personal experience of violence and victimization including sexual abuse, physical abuse, neglect, loss, DC, and/or the witnessing of violence, terrorism, or disasters.
What is the role of feedback in improving right interactions?
Trauma is defined as which of the following?
Which type of resistance is described as 'overt, hostile attacking movements with or without weapon with apparent intent and ability to cause death or great bodily harm to staff, self, or other youth'?
How does cultural competence impact right interactions?
Why is documentation essential in right interactions?
How does inclusive language affect right interactions?
Maslow's hierarchy: what is the order of needs from bottom to top?
What is the best practice when accessibility preferences are unknown?
In ADAPT, which step corresponds to presenting Alternatives for acceptable behaviors?
In promoting equity, which action is fundamental?
What is the appropriate sequence when you realize you provided incorrect information?
What is paraphrasing and why is it used?
In Step 2, Escalation Phase, what occurs if the stressful event is not addressed?
In Crisis Development Model Step 1: Warning Phase, what initiates the escalation of stress?
Which type of resistance is described as 'the youth refuses to obey verbal directives, with physical movements'?
Which of the following is one of the two SMART skills?
How should you respond when you don't know an answer?
A high-level intervention is appropriate when the youth has initiated active resistance and poses an imminent threat.
Which approach best describes consent for sharing personal information?
How is Prompting best described?
Which action is part of recognizing early warning signs in behavior management?
In the ADAPT framework, what does D stand for?
What is a check-in practice for ongoing interactions?
Which three actions describe an effective feedback loop used to improve right interactions?
Which statement describes timestamping in interactions?
Which action is NOT listed as a way to avoid power struggles?
A trigger is defined as what?
What does the statement 'as staff, if our ego goes up, safety goes down' imply?
What is the purpose of double-checking critical details?
In the context of the 5 dysfunctions of a team, lack of commitment is said to breed what?
What is an effective approach to verifying understanding during support interactions?
Which behavior is NOT recommended when responding to a youth?
Under which condition is physical intervention used?
Which guideline advises not showing shock, disapproval, or embarrassment during a crisis?
In de-escalation, what should staff consider about roles?
How should you handle conflicting information from multiple sources?
Which action is least aligned with best practices when information from multiple sources conflicts?
What is a safety plan in interaction contexts?
Respect is described as what in the material?
In OARS, what does the R stand for and what is its purpose?
In the communication process, which term describes random interruptions that interfere with message transmission?
How should you handle interruptions during an interaction?
In cases of potential coercion, which action should you take first?
Why is privacy important in right interactions?
Which behavior is a sign of low trust in a team?
In the Transition step, which description matches its purpose?
Which set correctly defines the IDES framework?
Which framework helps staff trace progress of a conflict and determine potential danger?
How is stress defined in the material?
Inattention to results leads to teams prioritizing what?
Which statement best describes unbiased treatment in professional interactions?
What is the recommended response when you realize you have given a flawed or incomplete answer?
Which guideline is recommended when actively listening with youth?
In right-interactions, a boundary is best described as?
When there is a disclosure of abuse and you are under mandated reporting obligations, what is the appropriate response?

Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy