OYI Right Interactions Practice Test

These questions are part of the practice quiz. Start practicing

• Which ADAPT step is specifically about planning simple steps the youth can use in the future?
• What is the difference between need-to-know and nice-to-know information?
• Inattention to results leads to teams prioritizing what?
• Which statement best describes true rewards?
• Respect is described as what in the material?
• Which guideline advises not showing shock, disapproval, or embarrassment during a crisis?
• What is the definition of Dignity?
• In de-escalation, what should staff consider about roles?
• What is the role of following up after providing information you promise to find?
• Which behavior is NOT recommended when responding to a youth?
• Which statement best describes explicit consent documentation?
• Which type of resistance is described as 'overt, hostile attacking movements with or without weapon with apparent intent and ability to cause death or great bodily harm to staff, self, or other youth'?
• Why is avoiding assumptions about a user’s preferences important?
• What is the appropriate sequence when you realize you provided incorrect information?
• What is a check-in practice for ongoing interactions?
• Why is verbal intervention considered level one in the response model?
• Which statement reflects the key factor in personal wellness for maintaining behavior?
• Which dysfunction is described as avoidance of accountability?
• What is an effective approach to verifying understanding during support interactions?
• Which guideline involves noticing nonverbal cues and behaviors to understand feelings?
• How is stress defined in the material?
• How should you respond to compensation or apology request?
• In ADAPT, what does T stand for?
• Which of the following is a factor in non-verbal communication?
• Rewards should be ...?
• Which of the following best represents TACOS as described in verbal de-escalation?
• Which of the following is not one of Maslow's five levels listed in the material?
• How should you respond when a user corrects you?
• Which statement about de-identification is accurate?
• Which approach best describes consent for sharing personal information?
• When information is to be used for a new purpose, which approach is correct?
• How should you respond when a user corrects your guidance and you need to adjust the course?
• Which type of resistance is 'overly, hostile, attacking movements that may cause bodily injury to themselves, staff, or other youth'?
• Which of the following is a guideline from body language when dealing with an agitated youth?
• In the crisis development model, which phase involves staff intervening to de-escalate conflict and address contributing feelings and unmet needs?
• Trauma is defined as the personal experience of violence and victimization including sexual abuse, physical abuse, neglect, loss, DC, and/or the witnessing of violence, terrorism, or disasters.
• What is explicit vs implicit consent?
• Which action reflects setting clear, measurable goals for behavioral improvement?
• In the communication process, which term refers to the response to the sender's message?
• If you are unsure about which boundary to set, what is the best course of action?
• A reward can be ...
• In Maslow's hierarchy, what is the second level?
• Active listening includes which of the following?
• Behavior management primarily aims to ...
• How should you respond to an angry but non-threatening user?
• What is the role of feedback in improving right interactions?
• What is confidentiality and why is it critical in right interactions?
• What is the purpose of PROBING?
• How should you handle interruptions during an interaction?
• What is paraphrasing and why is it used?
• What is a recommended approach when there is conflicting information from multiple sources and no consensus?
• Which of the following is NOT recommended when dealing with an agitated youth?
• What does the statement 'as staff, if our ego goes up, safety goes down' imply?
• When you identify imminent danger in a conversation, which action is most appropriate?
• In promoting equity, which action is fundamental?
• What is a safety plan in interaction contexts?
• Which is NOT a verbal de-escalation DON'T?
• In non-verbal communication, which element includes body posture and space around the person?
• Which guideline advises against downplaying the youth's feelings?
• How should you address perceived disrespect?
• A high-level intervention is appropriate when the youth has initiated active resistance and poses an imminent threat.
• If a user asks for restricted internal policy details, what is the best approach?
• Protecting privacy in interactions primarily supports which outcome?
• Which type of resistance is described as a youth verbally refusing?
• How should you handle a request that conflicts with policy?
• Which sequence best de-escalates a tense conversation while maintaining boundaries?
• In de-escalation, how should staff treat roles?
• Which statement correctly contrasts tangible rewards with praise?
• In Step 2, Escalation Phase, what occurs if the stressful event is not addressed?
• How can accessibility be ensured during interactions?
• Why is accessibility training included in ongoing training for right interactions?
• Which statement best defines a reward?
• Which statement about probing is correct?
• How should you respond to suicidal ideation?
• Behavior management is defined as ...
• Which action is NOT listed as a way to avoid power struggles?
• Which action is part of recognizing early warning signs in behavior management?
• Which behavior is a sign of low trust in a team?
• Maslow's hierarchy: what is the order of needs from bottom to top?
• Why is consent important when moving a conversation across channels?
• Which of the following constitutes a common red flag that requires escalation?
• In the post-incident conversation framework ADAPT, which step involves Discussing feelings and what happened?
• Avoidance of accountability within a team leads to which outcome?
• How should you respond to non-consensual or coerced interactions?
• If a user requests information that requires authorization, what is the correct course of action?
• What is the GUIDE framework used for?
• Which action is least aligned with best practices when information from multiple sources conflicts?
• Which action is part of the 'make the right action' SMART skill?
• When there is a disclosure of abuse and you are under mandated reporting obligations, what is the appropriate response?
• How does inclusive language affect right interactions?
• What does Prompting refer to in this framework?
• Which best defines a reward in the workplace or learning context?
• Why is explicit consent preferred over implicit consent?
• Which three actions describe an effective feedback loop used to improve right interactions?
• A trigger is defined as what?
• Under what condition may mechanical restraints be used when a youth displays passive resistance?
• Rewards do not have to be tangible.
• Which option is not part of the IDES framework?
• In right-interactions, a boundary is best described as?
• In the ADAPT framework, what does D stand for?
• In the communication process, which term describes random interruptions that interfere with message transmission?
• Which type of resistance involves the youth physically refusing?
• What is respectful disagreement and how should it be managed?
• What steps should you take if you suspect a safety risk?
• Which statement best reflects the purpose of confidentiality in professional interactions?
• What is the outcome of engaging in a power struggle?
• Which behavior is associated with fear of conflict in a team?
• How can you support users who are not tech-savvy?
• Which of the following best describes the Transition step?
• When correcting misinformation, what steps are recommended?
• In the context of the 5 dysfunctions of a team, lack of commitment is said to breed what?
• Which guideline emphasizes confirming acceptance of the youth's feelings?
• What is the purpose of double-checking critical details?
• In OARS, what does the O stand for and what does it encourage?
• What is the recommended response when you realize you have given a flawed or incomplete answer?
• How should you respond when you don't know an answer?
• What characterizes a reward in terms of recognition?
• What level should always be used first among levels of response?
• What is the best practice when accessibility preferences are unknown?
• Why is timestamping interactions important?
• Which statement about the tangibility of rewards is true?
• What is the purpose of Summaries in OARS?
• How should nonverbal cues be used in right interactions?
• Which set correctly defines the IDES framework?
• Which training elements sustain high-quality right interactions?
• Which type of resistance is described as 'the youth refuses to obey verbal directives, with physical movements'?
• What is the YES framework designed to do?
• In OARS, what does the A stand for and what does it do?
• Maslow's hierarchy of needs states that which needs take highest priority and nothing else matters until these needs are met?
• Which guideline is recommended when actively listening with youth?
• What should you do when calling for help and setting limits?
• Under which condition is physical intervention used?
• In OARS, what does the R stand for and what is its purpose?
• Which of the following is one of the two SMART skills?
• Remember- DIGNITY AND RESPECT ARE NOT THE SAME. Are dignity and respect the same thing?
• According to the guidelines, what should you avoid doing during a crisis?
• Which statement describes timestamping in interactions?
• How should you handle a request to disclose someone else’s information?
• In applying rewards, the most appropriate practice is to ensure that rewards are:
• Interventions at the highest level are allowed when the youth has initiated what, and what must be present?
• Which elements does right interaction primarily require in professional settings?
• How should you respond to requests for restricted internal policies?
• Why is privacy important in right interactions?
• How should you be transparent about your limitations?
• What is de-identification in data handling?
• Which option helps stay focused on resolving the issue?
• How can you promote equity in right interactions?
• In cases of potential coercion, which action should you take first?
• How does cultural competence impact right interactions?
• In ADAPT, which step corresponds to presenting Alternatives for acceptable behaviors?
• Which statement best describes unbiased treatment in professional interactions?
• How can you verify a user’s identity safely?
• In ADAPT, what does P stand for?
• How is respect defined?
• Trauma is defined as which of the following?
• Which guideline suggests paraphrasing statements to capture feelings?
• How is Prompting best described?
• Which of the following is a symptom of absence of trust in a team?
• What does proxemics refer to in interpersonal communication?
• Which statement about the scope of practice is true?
• Which is NOT part of maintaining the right attitude in SMART skills?
• Which statement about ethical use of rewards is most accurate?
• Which phase occurs after the crisis to check if stress levels have returned to normal?
• What does YES stand for?
• In the Transition step, which description matches its purpose?
• What does 'confronting' refer to in this material?
• In Maslow's hierarchy, which level is number 3?
• Which best describes the purpose of behavior management?
• How should you handle conflicting information from multiple sources?
• Which framework helps staff trace progress of a conflict and determine potential danger?
• Which statement differentiates listening from hearing?
• How should you handle errors in assistance?
• Why is documentation essential in right interactions?
• In Crisis Development Model Step 1: Warning Phase, what initiates the escalation of stress?
• Which resistance type involves overt, hostile attacking movements with or without weapon with apparent intent and ability to cause death or great bodily harm to staff, self, or other youth?